Avaya commits to growing Kenyan market.


Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. This basically means that they provide voice, video and multimedia data solutions to companies.

Africa being a high growth market and high in adoption of new technologies has led to the increased growth of Avaya Inc. to the extension of opening 5 offices regionally. Avaya has also expanded its partner base and last year, merged in a global strategic partnership with Airtel Kenya to improve on customer service excellence.

Good news for job seekers Avaya has been hiring locals. So far they they have created 200 jobs for graduates and professionals within the country to curb unemployment. They also plan to hire more in the future as business in the region expands. It is a great thing that instead of bringing in staff as expats they are training local employees to do the jobs that need to be done.

At their press briefing we asked about the ICC issue seeing as to how Avaya is an American Company. Of which Avaya Vice President Nidal said that Avaya does not involve in politics unless the United States of America issues an embargo on working with Kenya. Nidal Abou Ltaif is Avaya’s Vice President for Middle East, Mediterranean and Africa (MEMA).
Nidal also noted that Avaya Data Networking will help the small businesses in the country to save money as well as provide voice and telecommunication data solutions that power customers’ full potential for success and as they reach their optimal productivity.
In 2013, Avaya achieved double-digit growth in the region, grown its midmarket solutions to address Africa’s burgeoning small and medium-sized business sector, and advanced its applications to address the communications needs of the region’s government ICT sectors.

According to Hatem Hariri, ‘‘Avaya’s partners throughout Africa need specific skills sets that they can deliver to customers, including the ability to enhance customer care, move toward cloud adoption, and increase collaboration across regional offices – all of these initiatives create significant growth platforms for Avaya’s partners in the region. Africa remains a key market for Avaya, and the Partner Connect event provides a platform to develop insight into what customers need while accelerating the adoption of communications and customer care solutions right across a diverse and key region for Avaya”

This year’s partners connect series which was held at Villa Rosa Kempinski had over 150 partners amongst them Gestalt Gild, Com21 and Virtual Works.

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