One of the things CFC Stanbic Bank has done is to re-launch its website with the latest user-friendly response technology for a more visually enhanced offering. The new website has improved navigation, and expanded functionality. The new website gives the banks clients a consistent banking experience across all devices including computers, tablets, and phones.
CFC Stanbic Bank has also integrated social media platforms like Facebook, Linkedin, Twitter, and YouTube on its website. There is also a secure inbox that allows clients an opportunity to securely communicate with the bank directly. The social media platforms are CFC Stanbic bank’s way of engaging with customers outside of the normal banking channels. The social media platforms and the website are about managing interactions with customers, responding faster to queries, and stimulating conversations not just with current clients but also potential clients.
CFC Stanbic Bank has recently made technological upgrades to benefit customers, solidifying its position as one of the industry’s leaders in virtual banking.
Among the changes CFC Stanbic Bank has pioneered is a way to transfer funds from one’s bank account straight into a third party’s Mpesa account. Before you had to transfer funds to your own Mpesa then transfer to somebody else. Good news now you can do it directly. In the next few weeks the facilities will also be available on Airtel money.
Willis Angira, the communications Manager says “the purpose of the new site is to help users find what they’re looking for quickly and effortlessly. It’s a reflection of our commitment to offering the most advanced, innovative technology that aligns with the preferences of both consumers and businesses for virtual banking.,”
He added: “With more people using online banking every day it is important that the site looks fresh and the content is relevant. The new design and layout makes it easier to use which ultimately helps customers stay in control of their money.”