Kenya’s Jomo Kenyatta International Airport (JKIA) has been rated the 5th best airport in Africa in the prestigious 2014 Airports Council International (ACI) Airport Service Quality (ASQ) Awards. JKIA was recognized for its ongoing commitment to excellence in customer service.
The Airports Council International (ACI) is the voice of world airports. Jomo Kenyatta International Airport emerged 5th in the Best Airport by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-benchmarking program. The ACI ASQ Survey captures passengers’ experience at all airport passenger contact points at more than 300 airports worldwide. ACI ASQ has industry recognition as a world-class benchmarking program that aims to allow airports plan improvements and benchmark their customer services against other airports.
JKIA’s terminal 1A was opened months ago and improved the customer experience at the airport. It made operations faster, boosted security and offers improved quality of service to airport users. JKIA has and is undergoing major upgrading and modernization of the facilities.
Kenya Airports Authority’s Managing Director, Ms. Lucy Mbugua said that the stature of JKIA had grown significantly in the recent years with increased cargo and human traffic. Further growth is expected as work continues on on-going works, which will improve security, service and controlled access to meet international standards. Ms. Mbugua said JKIA would take advantage of its strategic location to position itself as the premier aviation hub of Africa.
The ongoing works include construction of Terminal 2; expected to be opened at the end of this month. The new prefab terminal will be able to handle 2.5 million passengers annually. It will cater for both domestic and international departures and arrivals. This will bring the capacity of JKIA to 7.5 million passengers annually. It currently handles an estimated 6.5 million passion annually.